Eagle House Residential Care Home

“Date of assessment: 7 April to 30 April 2025. The service is a residential care service providing support to older and younger adults living with dementia and mental health conditions. The service also supports some autistic people and people with a learning disability. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.”

“Leaders and staff provided outstanding care and had created a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt extremely well supported and told us they were treated equally, free from bullying or harassment. People were very happy with the support and felt the approaches used had, “Saved their life” and, “Gave them hope for the future.” Staff understood their roles and responsibilities and worked hard to continually keep up with changes and apply them to their practice. Managers worked with the local community to deliver the best possible care and were receptive to new ideas. There was a culture of continuous improvement with staff who were given time and resources to trial different ways of working and approaches to support people to achieve their goals.”