Dormy House

“The assessment was completed between 5 August to 30 September 2024. We completed this comprehensive assessment to check on the issues identified at the last visit when the service was rated inadequate, entered special measures and a registration condition was imposed. During this assessment, we found 3 breaches of the legal regulations in relation to recruitment and selection, management of medicine, record keeping and governance. We identified the provider did not always follow their quality assurance systems effectively to assess, monitor and mitigate such risks and to identify issues. The provider did not always maintain accurate and complete records as part of provider’s recruitment processes, management of medicine and oversight of some areas of the service. However, we also found the manager and the staff team have been working together to help make changes needed in the service and at the same time, to ensure people continued receiving the care and support they needed. The last rating for this service was inadequate and there were multiple breaches of regulations with enforcement action taken. During this assessment the provider demonstrated that improvements have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.”