Dignity Residential Care Home

“People’s needs were assessed in depth prior to admission and were continually reviewed to ensure staff had up to date knowledge to support people effectively. People felt safe in the home and were supported by a skilled and knowledgeable staff team. People were supported with their medicines by appropriately trained staff.”

“Staff were provided with relevant training and supervision, so they had the skills they needed. Staff were aware of their responsibilities in keeping people safe. Staff delivered care in line with best practice and staff were extremely observant and effective at monitoring any changes to people’s presentation and promptly escalated these to achieve good outcomes. Staff listened to people and acted promptly on any feedback. The home had positive working relationships with other healthcare professionals to ensure people were receiving the appropriate healthcare when required.”

“The staff team were extremely kind and caring; they supported people with patience and dignity. They knew people well and interacted with them in a personalised and individualised way. People were put first and chose how to spend their day, with a variety of activities within the home.”

“The home was kept very clean and there was a strong focus on infection prevention and control.”

“The registered manager was a capable and compassionate leader, and the staff team and people living at the home found them to be approachable and caring. They led by example and were always striving to improve care delivery.”