Denville Hall

“The last rating for this service was good (published 27 June 2019). This assessment was carried out due to the length of time since the last inspection. The rating has remained good.”

“People were safely cared for. People received their medicines in a safe way and as prescribed. Staff assessed and planned for risks to help keep people safe. The environment was clean and well maintained. Staff investigated and learnt from things that went wrong.”

“There were enough suitable staff to meet people’s needs. They undertook a range of training. They worked alongside other professionals to keep people safe. Staff felt well supported.”

“People’s needs were assessed. They received personalised care which met their needs. Staff monitored their health and wellbeing. People were given a choice of nutritious food and drink.”

“People were able to make choices about their care. They were given the information they needed to make decisions. People took part in a wide range of events and activities.”

“There were effective systems for monitoring and improving the quality of the service. People using the service and staff felt the service was well-managed. The registered manager provided staff with information to follow best practice. There was a positive and inclusive culture at the service.”