Dalemead Care Home Limited

“For those key questions not inspected, we used the ratings awarded at their last inspection to calculate the overall rating. Based on the findings of this assessment the service has been rated Good. However, we found the service needed to improve how it monitored staff training and its understanding of when to submit statutory notifications to the CQC.”

“The provider supported people to have choice, control and independence. People were supported by staff to pursue their interests. People received kind and compassionate care. Staff protected and respected people’s privacy and dignity. They understood and responded to their individual needs. Staff used different forms of communication to help make sure people understood them and could make choices. People received good quality care, support and treatment from trained staff and specialists. Staff involved the person, their families and other professionals as appropriate.  ”