Croft House Care Home

“The provider had robust governance systems in place which helped to ensure people’s safety and wellbeing was maintained. These systems helped to drive improvement and reduce the recurrence of some incidents. Risks to people’s health, safety and wellbeing were assessed and routinely reviewed.”

“Staff were kind, caring and promoted people’s dignity and independence. The provider promoted a person-centred culture.”

“The environment was clean and well maintained. Equipment was serviced regularly and environmental checks were completed to ensure the safety of the service. People received their medications as prescribed.”

“Staff told us they felt supported and able to raise any concerns with the management team. Recruitment processes were managed safely. The registered manager was responsive to feedback throughout the assessment.”