Croft Avenue Care Home

“The service had a positive person-centred culture. Permanent staff knew people well. Staff built up a good rapport with people and involved them and their relatives in care planning. Medicines were managed safely. Visiting professionals gave positive feedback about staff and management. Lessons had been learned from accidents, incidents and safeguarding and were shared with staff. Care pathways, assessments and transitions were managed well. People felt safe at the service. Consent was sought when providing care, and best interest decisions and mental capacity assessments were in place when needed. People’s independence was promoted whenever possible. Staff felt able to speak up, and said management listened and acted on their suggestions. There were robust governance systems in place to identify and address issues.  ”