Craven Nursing Home Limited

“People experienced positive mealtime support and told us staff knew their needs well. Care plans were detailed and person-centred‑. Staff worked closely with GPs, speech and language therapists and social workers, with clear audit trails showing guidance was followed.”

“People experienced caring and compassionate support. They consistently described staff as kind, patient and respectful, and relatives highlighted the supportive atmosphere and good communication. Staff promoted independence, choice and control, and people were involved in decisions about their care.”

“The service was responsive to people’s needs, with complaints, concerns and feedback used to drive improvement. People were supported to participate in meaningful activities, maintain routines and plan for future care, including end of‑ ‑life wishes.”

“Leadership was strong. Staff and relatives praised the visibility, approachability and effectiveness of managers. Governance arrangements were robust, with audits leading to clear and sustained improvements. Overall, Craven Nursing Home demonstrated a positive, learning focused culture with high standards‑ of care and consistently good outcomes for people.”