Courtfield Lodge

“An unannounced inspection took place to review the quality of care and compliance with legal regulations. We assessed all quality statements from the key questions Safe, Effective, Caring, Responsive and Well Led.”

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“There were comprehensive audits being conducted to ensure compliance with health and safety legislation, repairs were conducted by an in-house handyman who had the support of a larger maintenance/health and safety team from head office if required.”

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“Medication was managed and stored safely, staff received the necessary training and competencies.”

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“Care plans were detailed and being developed by the provider. An Emar (Electronic administration record) system had recently been introduced. Care was person centred and approaches were adapted from person to person.”

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“People were supported to live healthy lives, with good quality food offered and fluids encouraged to prevent dehydration. Mobility and exercise was encouraged with exercise groups and lower level physical activities and games included.”

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“There were no physical restrictive practices in place, capacity assessments were completed where needed and corresponding best interest decisions were made with the views of the person remaining central.”

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“Particular care and respect was shown to people as they reached the end of their life. Family involvement was supported and encouraged with the purchase of a bed to allow family to spend the night in comfort.”

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“There was a new manager in place, and they had made changes across the home. These changes had been well received by people, families and staff. Surveys highlighted staff satisfaction in management and their approachability.”

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“However, at the beginning of the inspection, we had some concerns about cleanliness in some areas of the home, we discussed these with the management team. By the end of the inspection new equipment had been purchased and a deep clean had commenced. Cleaning schedules had been adapted and improved. One of the main bathrooms had also been renovated.”