Coralyn House

“The provider was introducing a revised governance system. Due to these changes we identified gaps in relation to monitoring, needs assessment and Mental Capacity Act assessments being in place. However, there was a quality assurance action plan to give oversight of work to be completed to ensure areas were not overlooked.”

“People were supported by a small staff team who had the skills and knowledge to provide effective support. Staff showed a good understanding of the people they supported and consistently promoted their dignity and respect, taking account of their personal needs, preferences and choices.”

“Staff demonstrated a clear understanding of the safeguarding procedures in place and expressed confidence that any concerns would be appropriately addressed by the management team. They felt supported and valued and worked well as a team.”

“A staff member told us, “Yes, it is a good place to work and we are like family. We support each other, communicate openly and work as a team to make sure residents receive the best care.””

“The service had made improvements and was no longer in breach of regulations. The provider was implementing new governance systems which gave oversight to ensure people were protected from the risk of harm. People’s rights, choices and independence was promoted and care planning information included clear guidance on how to support people to meet their needs.”