Coopers Croft

“The home was purpose built, well maintained and laid out in a homely manner with areas for relaxation and other areas offering activities. People living on the upper floor were living with dementia and although the environment was clean and homely, it could have benefitted from some dementia friendly signage to support people to orientate around their home.”

“People were supported to have their health care needs met with access to health care professionals when they needed it. Staff worked with other professionals to ensure that people received the care they needed at the times it was required.”

“People were treated with care and dignity, and their independence was promoted. We observed people moving freely around their home and partaking in activities of their choice.”

“There were enough suitably trained staff to meet the needs of people living in the home. Although we received mixed feedback from staff in relation to this.”

“Quality assurances checks were undertaken to ensure the quality of care being delivered met the required standards.”