Conifer Lodge Residential Home

“Conifer Lodge is a residential care home providing accommodation and personal care. We carried out our on-site assessment on 9 May 2024 and 10 May 2024. Off site assessment activity started on 9 May and ended on 20 May 2024. We looked at 16 quality statements; safeguarding; safe and effective staffing; assessing needs; consent to care and treatment; kindness, compassion and dignity; freedom to speak up and governance, management and sustainability. Staff members we spoke with understood their role and responsibilities to protect people from abuse and avoidable harm. Staffing numbers were not always maintained. Staff recruitment practices were robust, and staff had ongoing support through training and supervision. There was oversight and monitoring of DoLS (Deprivation of Liberty Safeguards) to ensure people's rights were kept under review. Audits were undertaken to monitor the quality of the care and service provided though these did not always identify themes and trends. Following our site visit the provider submitted information as to the measures they had undertaken to improve this issue.”