Collegiate House

“The service demonstrated an outstanding person-centred approach, with a strong culture of learning, continuous improvement, and partnership working. Staff used detailed analysis of incidents and behaviours to develop tailored support strategies, resulting in significant improvements in people's well-being, independence, social inclusion, and quality of life.”

“People were safeguarded by a positive and open culture where they felt safe and well supported. Risk management was highly personalised, promoting independence while reducing harm through innovative approaches, proactive interventions, and close collaboration with families and professionals.”

“The service provided safe transitions, maintained detailed and effective care records, and was highly regarded by external professionals. People benefited from a stable, skilled staff team, comprehensive training, and strong leadership that promoted high-quality care and staff development.”

“The environment was safe, well maintained, and adapted to meet individual needs, while infection prevention measures were robust. Medicines were managed exceptionally well, with regular reviews helping to reduce unnecessary medication and improve people's well-being and independence.”

“The service provided highly personalised, effective care that was regularly reviewed and adapted to meet people's changing needs, preferences and goals. People and families were actively involved in care planning, and detailed records supported staff to deliver consistent, person-centred support that promoted choice, independence and wellbeing.”

“Care was delivered in line with evidence-based practice, with strong involvement from healthcare professionals and specialist services. Staff worked proactively to address health needs, followed professional guidance, and received specialist training to ensure people achieved positive outcomes while reducing restrictive practices.”

“There was a strong culture of teamwork and partnership working. Staff, families and professionals collaborated effectively to ensure coordinated, holistic care, helping people access specialist support and achieve meaningful improvements in communication, health and emotional well-being.”

“People were supported to live healthier lives through personalised health promotion, increased access to healthcare, healthy lifestyle initiatives, physical activities and ongoing support with areas such as weight management and oral health. This resulted in measurable improvements in both physical and mental well-being.”

“The provider had effective systems to monitor progress and outcomes, with people making positive achievements in areas including independence, health, community participation and personal goals. People's rights, choices and consent were consistently respected, with staff using creative and accessible approaches to support decision-making and uphold independence, dignity and control over their lives.”

“Staff delivered highly personalised, responsive care that was tailored to people's individual needs, preferences, goals and aspirations. Staff knew people exceptionally well and supported…”