Claremont Parkway

“This assessment was in carried out in part, prompted due to concerns raised relating to managing risks to people, medicines management and leadership. During this assessment we spoke with people, and their relatives or advocates, and visiting professionals. We also spoke with over 20 staff including the managing director and regional director representing the provider, and managers, nurses, care staff, the chef, the activity staff, domestic staff and maintenance staff. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.”

“There was a positive culture and responsive approach to learning from significant events and concerns. Risks to people had been assessed, managed and kept under review. Care plans were personalised and contained good quality information and instructions that enabled staff to support people safely. Staff were recruited safely, trained for their role and understood how to protect people from abuse. There were enough staff to meet people’s needs. Systems were in place to ensure staff were supported and received feedback on their performance. People’s dietary needs were met. Medicines were stored securely and administered by staff trained and competent to do so. Staff monitored people’s health and worked well with other agencies to ensure the best outcomes for people. Leaders and staff respected people’s wishes and lawful processes were followed for people who lacked capacity to make their own decisions. Staff were caring and treated people with dignity and respect. People lived in a clean and well-maintained home and the issues we identified were addressed immediately. The provider had plans in place to manage unplanned events and emergencies. There was a positive culture within the home, whereby people and staff were empowered to speak up without fear. Leaders and staff ensured people had equal opportunities and did not face discrimination within the care home. The provider’s quality assurance processes and procedures were used to monitor all aspects of the service. However, we identified some issues which included quality of record keeping and monitoring systems, which needs to be strengthened. The provider and leaders assured us action was being taken. Managers and staff understood their roles and responsibilities. The service had a manager. Following our on-site visit the manager was confirmed as the registered manager.”

“  ”