Churchview Care Home

“Although the home was developed to meet the needs of people living with dementia, there were no sensory or tactile objects for people to touch and explore, and few resting areas in corridors for people to sit when mobilising around the home. The provider said they would address this.”

“Although safety checks were regularly undertaken, cupboards in kitchen areas of dining rooms containing dishwasher tablets, rinse aid and washing up liquid were unlocked. Following feedback, the provider sourced a more effective locking system to ensure this would not happen again.”

“Processes to help ensure that risks to people were assessed and mitigated were effective. Staffing levels were adequate to meet people’s needs. The provider used a dependency tool to help ensure there were always enough staff to meet people’s changing needs.”

“There were good systems to protect people from the risk of infection and cross contamination and staff followed good practice. There were systems in place for the safe recruitment of staff. People were cared for by staff who were kind and caring and knew them well. The home was clean, fresh and well-maintained.”

“There was a range of activities available for people and these were person-centred. People and their relatives were involved in their pre-admission assessment, care planning and the management of individual risks. Staff received regular training and had their competencies checked. People’s end of life wishes had been considered and documented. Staff spoke favourably of the management team and felt listened to and consulted.”

“There was a good culture at the service. Staff and management put people’s needs at the centre of the care and support they provided. The provider was keen to learn and develop the home to benefit people and increase their wellbeing.”