Chocolate Works Care Village

“Care planning was person-centred, with good involvement from people and their relatives, and outcomes were consistently positive, supported by effective partnership working with external professionals.”

“Leaders had created an open and positive culture with a focus on learning and continuous improvement, supported by governance systems and regular oversight. However, some areas required improvement. People, staff and visiting professionals raised concerns about staffing levels, which impacted call bell response times and people’s experience of timely support. Some inconsistencies were identified in practice, including fire safety compliance, medicine management documentation, and oversight of Deprivation of Liberty Safeguards, although leaders responded promptly to address these issues. Overall, while the service demonstrated strong leadership, a compassionate culture and a commitment to person-centred care, further work was needed to ensure sufficient staffing and to fully embed consistent practice across the service.”