Chetwynd House

“Since the previous assessment, there had been clear and sustained improvements across the service, driven by strengthened leadership and a renewed focus on staff development and governance processes. The appointment of a new manager had had a positive impact, with the management team taking proactive steps to upskill staff and enhance systems to ensure people received their medicines safely.”

“Robust auditing processes were embedded and consistently applied. These audits were effective in identifying areas for improvement and, where concerns were identified, timely action was taken. This included direct engagement with staff to reinforce understanding, provide support, and address any training needs, thereby reducing the likelihood of recurrence and promoting continuous improvement.”

“Communication within the service had also improved significantly. Daily multidisciplinary meetings were held consistently and included staff from all areas of the home, such as care, kitchen, and maintenance teams. This collaborative approach ensured that important information was shared promptly, enabling staff to respond effectively to people’s needs and prioritise care appropriately.”

“Overall, these developments demonstrated a cohesive, well-led service with improved oversight, communication, and a strong commitment to delivering safe care.”