Chepstow House

“Chepstow House is a residential care home, providing personal care and accommodation. People living at Chepstow House live with dementia, learning disabilities, mental health conditions, sensory impairments, or physical disabilities. Care and accommodation is offered to older and younger people. There were 12 people living at the home at the time of our assessment. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.”

“This assessment was prompted by information of concern in relation to staff practice and the management of safeguarding concerns. We completed the assessment of the service between 29 July 2024 and 30 August 2024. We visited the service on the 6 August 2024. We spoke with people and relatives remotely about their experience of the service. We assessed 20 quality statements in the safe key question, 6 quality statements in the effective key question, 8 quality statements in the caring key question, 3 quality statements in the responsive key question and 9 quality statements in the well-led key question. We will assess the other quality statements in future assessments. The overall rating for this service is Good.”