Chataway Care Home

“Staff consistently spoke well of the service, which demonstrated the openness and commitment of staff in working collectively to achieve good outcomes for people. A member of staff told us “It’s a privilege to work in the home and with people who work as a team. Another member of staff said, “Team members are really supportive, they are an amazing team.””

“People were supported by a consistent team of staff, employed in sufficient numbers to meet people’s needs. Staff had undergone a robust recruitment process and had the necessary skills and knowledge to provide good quality and safe care. Staff received ongoing support through continuous training, assessment of their competence, and regular supervision and appraisal. Staff spoke positively of the training, a member of staff told us, “I’m very happy with the provision of training.””

“Records and our observations demonstrated the environment and systems such as fire safety and gas were well-maintained.”

“Safe systems and practices for the management and administration of medicine were in place, including auditing, which promoted people’s safety, health and well-being.”

“Assessments of people’s needs were comprehensive and used to develop tailored care plans. Assessment tools were used to determine key areas of risk, including skin integrity, hydration and nutrition. People’s care was kept under review and any changes were recorded, and where appropriate referrals were made to relevant health and social care professionals.”

“People can only be deprived of their liberty to receive care and treatment with appropriate legal authority. In care homes, this can be done through a procedure called the Deprivation of Liberty Safeguards (DoLS), which is part of the Mental Capacity Act 2005 (MCA). We checked whether the service was working within the principles of the MCA and how they managed DoLS within the service. We found that staff and management worked within the MCA. A DoLS authorisation had been appropriately applied for, which didn’t contain any conditions. People were not subject to unlawful or excessive restrictions they had choice, control and freedom over their lives.”

“Care records, including daily notes and care plans emphasised the importance of staff upholding people’s dignity and respect. Staff had access to information to enable them to fully understand people’s needs, including information as to their background, including work and family life. This enabled staff to better understand what was important to people and provide person-centred care. Staff recognised the importance of encouraging and collaborating with people to maintain their independence. Care plans detailed what a person could do themselves, and areas in which support was required.”

“Care records evidenced people accessed a range of health care services, and where appropriate family members supported with attending appointments.”

“Systems and processes were in place to provide feedback about the service,…”