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Unclaimed listing CQC record · synced 19 October 2026

Chaston House Care Home

11 Acacia Road, Acton, London, W3 6HD · View on map

Dementia CareResidential Care
Regulated by CQC · England Full report ↗
Requires improvement Overall rating
InadequateRequires improv.GoodOutstanding

The CQC says: “The service is not performing as well as it should and we have told the service how it must improve.” Read the CQC report

Safe Requires improvementEffective GoodCaring GoodResponsive GoodWell-led Requires improvement

Report published 21 August 2024

Beds
11
CQC rating
Requires improvement
Registered
2013
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Overview

Key facts

Beds11

The inspection record

Care Quality CommissionEngland's independent regulator of health and social care

Overall

Requires improvement

Report published 21 August 2024

SafeRequires improvement
EffectiveGood
CaringGood
ResponsiveGood
Well-ledRequires improvement

“Chaston House Care Home is a care home for up to 11 older people. At the time of our inspection, 10 people were living at the service, although 1 person was in hospital.”

“Our assessment started on 19 July 2024 and ended on 24 July 2024. We visited the service on the 23 July 2024.”

Show the full assessment summaryHide the rest of the summary

“The rating at our last inspection was requires improvement (Published 28 June 2022). At the last inspection, we had identified breaches relating to safe care and treatment and good governance. We carried out this assessment to check whether the provider had made the required improvements. We found they had made some, but not enough, improvement. We found the provider was still breaching regulations relating to safe care and treatment and good governance. We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety.”

The Care Quality Commission · Read the CQC report
REPORT PUBLISHED 21 AUGUST 2024 · CQC LOCATION ID 1-692233405 View full CQC report

Contains public sector information licensed under the Open Government Licence v3.0.

Record timeline

16 Apr 2013

Registered with CQC

Chaston House Care Home entered the official register.

21 August 2024

Rated Requires improvement overall

Report published 21 August 2024 by the Care Quality Commission.

19 October 2026

Record last synced

Details refreshed from CQC's official feed. We re-sync weekly.

Older reports from the CQC's previous inspection approach

Inspected 31 May 2022, rated Requires improvement

Inspected 4 November 2020, rated Requires improvement

Inspected 25 February 2020, rated Inadequate

Inspected 24 January 2019, rated Requires improvement

Inspected 27 June 2016, rated Good

Registration details

Registration statusActive
Registered16 April 2013
Registered managerMiss Charlotte Veronica Gibson
Council areaEaling Central and Acton
Integrated care boardNHS North West London Integrated Care Board
Client groupOlder Adults

Location

11 Acacia Road, Acton, London, W3 6HDOpen in Google Maps

Family reviews

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Frequently asked questions

What types of care is Chaston House Care Home registered for?

Chaston House Care Home is registered with the Care Quality Commission (CQC) to provide Dementia Care and Residential Care.

How many Rooms does Chaston House Care Home have?

There are 11 Single Rooms.

What is Chaston House Care Home's CQC rating?

Chaston House Care Home is rated Requires improvement by the Care Quality Commission (report published 21 August 2024). The full CQC inspection report is available at cqc.org.uk/location/1-692233405.

How many beds does Chaston House Care Home have?

Chaston House Care Home is registered for 11 beds.

Who is the registered manager at Chaston House Care Home?

The registered manager is Miss Charlotte Veronica Gibson.

When was Chaston House Care Home last inspected?

The Care Quality Commission published its latest report on Chaston House Care Home on 21 August 2024.

Where is Chaston House Care Home located?

Chaston House Care Home is located in London, United Kingdom.

When did Chaston House Care Home register with CQC?

Chaston House Care Home first registered on 16 April 2013.

How London compares

6 rated care homes nearby

Current overall ratings of the nearest rated homes to Chaston House Care Home.

5 rated Good or better
1
Good or better Below Good

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Information disclaimer. Information regarding Chaston House Care Home is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.