Chargrove Lawn

“Support was delivered across 2 floors. There were communal gardens around the building that people could access.”

“Who the service is for”

“The service supports older people including people living with dementia.”

“Key findings”

“We carried out this assessment from 28 July to 14 August 2026. This service was previously rated as good. We carried out this assessment to confirm whether the rating of good remains accurate. This report does not provide detailed information on areas where we found practice continues to meet a good standard. Instead, our findings focus on any areas where the service needs to improve or where we found exceptional practice.”

“We assessed whether the service was operating in line with the principles of the MCA and how DoLS were managed. People can only be deprived of their liberty to receive care and treatment where there is appropriate legal authority. In care home settings, this is usually authorised through the Deprivation of Liberty Safeguards (DoLS), which form part of the Mental Capacity Act 2005 (MCA). We found that staff and management worked within the MCA. DoLS authorisations were appropriately applied for and overseen. People were not subject to unlawful or excessive restrictions they had choice, control and freedom over their lives. The provider had systems to record DoLS applications and associated conditions.”

“Safeguarding concerns were promptly and appropriately shared with relevant agencies. Staff received role-specific safeguarding training and were equipped to identify individuals at risk. They understood the systems, processes and procedures in place to protect people from abuse and felt confident raising any concerns.”

“A safeguarding log was in place, which documented safeguarding concerns, actions and outcomes, and which other external agencies had been notified. There was a policy in place reflecting partnerships with external agencies and the local authority safeguarding teams. At the time of the assessment, the provider’s policy was under review by head office to ensure it remained up to date and reflective of best practice”

“Systems were in place to ensure accidents and incidents were reported, investigated and any areas of learning or improvement were identified and shared with staff. Information was also recorded and reviewed on the providers electronic system, with outcomes monitored. Staff confirmed they were able to discuss all accidents and incidents to learn and improve future practice.”

“Care plans included person-centred information about people’s nutrition and hydration needs, allergies and intolerances, including details of any enhanced monitoring, risks or related health conditions. Peoples care and support was provided in line with their care plan. Individual risks were well managed. Risk assessments were personalised and clearly detailed, including the actions needed to mitigate risks. Staff demonstrated they knew people well. Staff could identify triggers for people which may produce an emotional or behavioural response. Regular reviews of care plans were carried out to ensure they remained accurate and reflective of people’s current needs.”

“Information about people’s health conditions was accurately recorded, which enabled staff to monitor any deteriorations from a person’s usual presentation. For example, we saw one person’s care plan clearly recorded information about their diabetes, with clear protocols for staff to follow. This was accompanied by a risk assessment to guide staff to monitor and support the person effectively. One family member told us “Staff picked up on my [relative] when they were showing signs of depression and…”