Carrstone House Care Home

“The lift on the middle floor has a number code lock so service users on this floor cannot move between floors on their own. Each floor is designed the same and has a dining room, activities room, hairdressing, and spa rooms.”

“This was a comprehensive inspection of all quality statements, which was prompted due to concerns which had been raised regarding safe care and treatment. The service was registered in November 2024, and this was the first inspection.”

“We carried out unannounced visits to the service on 01 and 07 September 2026.”

“The service had not had a registered manager in place since 31 October 2025; the service had been supported by interim managers and the regional management team. A new manager had been appointed a week before the inspection commenced.”

“This inspection found the provider to be in breach of 4 legal regulations relating to need for consent, safe care and treatment, staffing, and governance. The provider did not have an effective quality assurance and governance system in place, which had resulted in shortfalls that placed the people who used the service at risk of harm. People's risks had not always been identified and mitigated, and where risks had been identified, their management was not always effectively assessed.”

“Consent had not always been lawfully obtained in accordance with the Mental Capacity Act 2005.”

“We found that staff were caring and supported people in a kind and considerate manner.”

“In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/or appeals have been concluded.”