Carlisle Dementia Centre – Parkfield

“We used an Expert by Experience to get feedback from people and relatives. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.”

“Governance at the home needed to be improved. We gave the provider feedback during the assessment, as some of the concerns we found should have been identified and addressed through their own governance processes. The provider acknowledged that further work was required with governance at the service.”

“Duty of Candour was not fully embedded. After a recent incident, the registered manager acknowledged they should have done better and was sincerely apologetic to the family involved. During feedback, discussion took place regarding reporting incidents to the Care Quality Commission as there was some uncertainty. This was going to be reviewed in line with legal requirements.”

“People felt safe. Safeguarding measures were in place and had been reviewed after a recent incident and any risks to people were assessed and reviewed. People's independence was promoted, and people confirmed they were supported in the way they chose. People told us they were treated with equity and felt their needs were met by a dedicated staff team who were kind and caring.”

“Staff were safely recruited, trained and supported, although one to one support had been less frequent than planned. This was being addressed by the provider.”