Camberwell Lodge

“Camberwell Lodge is a residential care home providing nursing and personal care to up to 98 people. At the time of assessment, the service provided support to 94 people in the home. Assessment activity started on 16 July 2024 and ended on 3 September 2024. During the assessment, we spoke with the registered manager, the general manager, the chef, 3 nurses, 2 senior carers and 2 care assistants and 3 housekeepers. We also sent feedback questionnaires to staff to get their feedback about the service. We looked at 21 quality statements including learning culture, safe systems, pathways and transitions, safeguarding, involving people to manage risk, safe and effective staffing, safe environments, infection prevention and control, medicines optimisation, assessing needs, delivering evidence based treatment, how staff and services work together, supporting people to live healthier lives, consent to care and treatment, independence choice and control, equity in experience and outcomes, shared direction and future, capable and compassionate leaders, freedom to speak up, workforce equality, diversity and inclusion, governance, management and sustainability, partnership and communities, learning, improvement and innovation. For those areas we did not assess we used the ratings awarded at the last inspection to calculate the overall rating. We conducted this assessment to follow up on concerns we identified at the last inspection in December 2022. These included breaches of regulations relating to the management of risks, medicines, staffing and governance. The last rating for this service was requires improvement (published 9 February 2023). At this assessment we found improvements had been made and the provider was no longer in breach of regulations and is rated good overall.”