Cadbury Hall Care Home

“Cadbury Hall is a residential care home for older people, some of whom are living with dementia. The assessment commenced on 21 November 2023 and was completed by 3 January 2024. The assessment included a site visit to the service on 23 November 2023. We looked at 14 quality statements; Safeguarding, Involving people to manage risks, Safe environments, Safe and effective staffing, Medicines optimisation, Independence choice and control, Equity in experiences and outcomes, Shared direction and culture, Capable, compassionate and inclusive leaders, Freedom to speak up, Workforce equality, diversity and inclusion, Governance, management and sustainability, Partnerships and communities and Learning, improvement and innovation. We found that since our last inspection of the service, improvements had been made and breaches of regulation had been addressed. There were sufficient numbers of staff to meet people's needs and ensure they were safe. Fire safety in the home had improved.”

“Feedback from people and their relatives was positive in relation to how safe they felt and how they were treated by staff. However, we did receive some mixed feedback about waiting times for staff to attend when people used their alarm call.”