Brooke House
123 Millbrook Road East, Freemantle, Southampton, Hampshire, SO15 1HQ · View on map
Overview
Key facts
The inspection record
Overall
Good
Report published 4 December 2025
“We carried out this inspection from 14 November to 1 December 2025. This inspection was prompted by risks we were made aware of in relation to safe care and treatment. The service is a residential care home providing support to younger adults and people with learning disabilities and autistic people. At the time of the inspection there were 8 people living in the home. Not everyone who used the service received personal care. Care Quality Commission (CQC) only inspects where people receive personal care. This means help with tasks related to personal hygiene and eating. Where they do; we also consider any wider social care provided.”
“The provider had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. Managers made sure staff received training and regular support to maintain good-quality care. People received their medicines as prescribed.”
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“People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and were encouraged to maintain relationships with family and friends. Staff responded to people in a timely way. The provider supported staff wellbeing.”
“People knew how to give feedback and were confident the provider took it seriously and acted on it. People received fair and equal care and treatment and were involved in planning their care.”
“Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable, and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities. Audits were effective in monitoring safety and risk in the service, and the provider was motivated to further strengthen governance arrangements during our inspection.”
Contains public sector information licensed under the Open Government Licence v3.0.
Record timeline
Registered with CQC
Brooke House entered the official register.
Rated Good overall
Report published 4 December 2025 by the Care Quality Commission.
Record last synced
Details refreshed from CQC's official feed. We re-sync weekly.
Older reports from the CQC's previous inspection approach
Inspected 10 November 2015, rated Good
Registration details
Location
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Frequently asked questions
What types of care is Brooke House registered for?
Brooke House is registered with the Care Quality Commission (CQC) to provide Residential Care. Listed specialisms include Learning disabilities and Mental Health.
How many Rooms does Brooke House have?
There are 9 Single Rooms.
What is Brooke House's CQC rating?
Brooke House is rated Good by the Care Quality Commission (report published 4 December 2025). The full CQC inspection report is available at cqc.org.uk/location/1-133287865.
How many beds does Brooke House have?
Brooke House is registered for 9 beds.
Who is the registered manager at Brooke House?
The registered manager is Mrs Michelle Claire Dunster.
When was Brooke House last inspected?
The Care Quality Commission published its latest report on Brooke House on 4 December 2025.
Where is Brooke House located?
Brooke House is located in Southampton, United Kingdom.
When did Brooke House register with CQC?
Brooke House first registered on 6 January 2011.
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GoodRun Brooke House?
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Badges & awards
Information disclaimer. Information regarding Brooke House is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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