Brockholes Brow – Preston

“The service had improved. Changes to the model of care had been implemented effectively. Improvements had been made to risk management, infection control practices and auditing processes. Medicines were managed safely. People were treated with dignity and respect and received person centred care that met their needs. People (or their representative) were involved in decisions about their care. There were sufficient, suitably trained staff available to support people and people were referred to other health professionals for advice. People could share their views and these were listened to and acted upon whenever possible. Staff promoted people’s rights and independence. People could pursue their own interests and activities were provided for those people who wanted to take part in them. The senior management team had introduced a range of benefits which supported staff to maintain their own health and wellbeing, there was a positive and open culture.”

“This service has been in Special Measures since 11 June 2021. The provider demonstrated improvements that have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.”