Bowes House

“This assessment took place from 7 May to 24 May 2024. We carried out an onsite visit on 7 May 2024. This assessment was planned in response to concerns raised about the management of medicines and care delivery at the service. We did not identify any significant issues during this assessment and the service remains rated Good. Incidents and accidents were reported, and appropriate actions were taken. Safeguarding concerns were raised as required. Staff knew how to identify and raise concerns. When things went wrong lessons were learnt. Staff knew how to support people with their health conditions. There was enough staff to support people to remain safe. Staff had the skills and knowledge they needed to provide people with safe care. Staff had undertaken equality and diversity training and told us diversity was valued at the service. Medicines were administered as prescribed and managed safely, however we identified some areas of practice that needed improvement in relation to PRN (as required) medicines, the support of staff and the culture of the service.”

“This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. At the time of our onsite visit there was a manager registered with the CQC. However, the registered manager was no longer in post. Day to day running of the service was carried out by the registered manager of another service run by the provider, with support from the regional management team. The previous management arrangements at the service had contributed to the issues in respect to the support of staff and culture of the service. The new management arrangements were creating a progressive environment, with staff feeling more supported and morale improving.”