Blenheim Court Care Home

“Risk assessments did not contain sufficient information to guide staff to support people safely which put people at risk of harm.”

“All required pre-employment checks had not been completed to ensure only appropriate staff would be employed.”

“Medicines were not managed safely; for example, not all ‘when required’ medicines had protocols in place to guide staff how to administer these medicines safely.”

“Mental capacity assessments and best interest meetings took place; however, were insufficiently detailed to demonstrate people were always protected and empowered to make their own decisions.”

“The provider did not operate effective quality and risk monitoring systems and had not identified the shortfalls we found. They had therefore not taken prompt action to reduce the risk these shortfalls posed to people.”

“Staff were observed to be caring and treated people with kindness, dignity and respect. There was a full activity programme for people to take part in. People participated in decisions about their care. People knew how to give feedback and were confident the provider took it seriously and acted on it. The service was easy to access and worked to eliminate discrimination. People received fair and equal care and treatment.”

“Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, and supportive, helping staff develop in their roles. Managers collaborated with the local community to deliver the best possible care and were receptive to new ideas. ”