Bethany House

“This service has been in Special Measures since 4 August 2025. The provider demonstrated improvements have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.”

“We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.”

“The quality of the service had improved. People were safe and protected from the risk of avoidable harm. Staff had received safeguarding training and spoke confidently about what safeguarding meant. The registered manager had reviewed and updated people’s support plans. Risk assessments were completed regularly. Staff were recruited safely and received appropriate training. The service was clean and tidy. Medicines were managed safely.”

“Communication within the service had improved. The registered manager made referrals to outside organisations, when required to meet people’s needs. The provider monitored people’s care and treatment to continuously improve it. The service was compliant with the requirements of the Mental Capacity Act.”

“Staff treated people with kindness and compassion and respected their privacy and dignity. Staff involved people in their daily activities, by giving choices and options, and supporting people to make their own decisions, wherever possible. The provider cared about and promoted the wellbeing of staff.”

“People received person-centred care. The provision of activities had increased. The registered manager had an open-door policy. Staff understood the need to make reasonable adjustments to ensure people were not discriminated against and had equal access to other services.”

“The registered manager was passionate about providing good care. Oversight of the service had improved, with audits and quality assurance processes in place being effective in identifying and driving improvements. The provider carried out an extensive ‘lessons learnt’ exercise following the previous assessment, with learning being shared across the organisation.”