Bellsgrove Care Home

“ ”

“The inspection was prompted by an incident that occurred at the service. This incident is subject to further investigation by CQC as to whether any regulatory action should be taken. As a result, this inspection did not examine the circumstances of the incident. However, the information shared with CQC about the incident indicated potential concerns about the management of risk. This inspection examined those risks. We identified action had been taken to resolve this.”

“ ”

“The provider was previously in breach of legal regulations in relation to person centred care, safe care and treatment, premises and equipment and good governance. We found the provider had made the improvements required and was no longer in breach of regulation”

“ ”

“There was a sense of community and warmth within the service. The provider had good governance systems in place to ensure any improvements required were identified and actioned. Staff felt the management team were open and approachable, and there were regular opportunities for staff and management to discuss incidents or areas for improvement within the service to ensure lessons were learnt. Staff understood and managed risks and were aware of their responsibilities to safeguard people. The facilities and equipment met people’s needs and were clean and well-maintained. There were enough safely recruited staff to meet people’s needs. Staff managed medicines well and involved people in planning any changes.”

“ ”

“Staff felt supported and respected. One member of staff told us, “I would not work anywhere else. It’s a lovely little home.” Staff felt able to approach the management team with any personal or professional issues in the knowledge they would be handled respectfully. There were close working partnerships with external stakeholders..”