Bell House Care Home Limited

“During the assessment, we identified a lack of effective oversight and governance, and leaders failed to drive necessary improvements. We identified several safety concerns regarding poor infection prevention and control, medication and the environment. Safeguarding processes were not robust, with some notifiable events not reported to CQC. Safe staffing arrangements were not in place, as we identified the provider did not have the relevant safe recruitment paperwork in place. Care was not person centred, and there were restrictive practices in place, impacting on people’s independence, choice and control.”

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“The service has been placed in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide.”

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“In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.”