Beeston View

“We spoke with people and their relatives, the management team and staff during the assessment. We observed care and support delivered to people throughout the day and reviewed people’s care plans, and a variety of records relating to the safety and running of the service.”

“The service was clean and well maintained, however, we did note a malodour to a carpet on the ground floor and some of the chairs in the main lounge. The provider told us they would take immediate steps to resolve this.”

“People had access to a pleasant and secure garden and courtyard, where they were able to enjoy outside space.”

“The provider had a positive learning culture, where people could raise concerns, and incidents were investigated and learnt from. People were protected and kept safe from the risk of harm and abuse. Staff understood and managed risks to people.”

“Although some people and their relatives felt there could be more staff at times, people were cared for by staff who had the right skills, qualifications and experience.”

“People received their medicines when they needed them and in a safe way.”

“Audits and governance tools were in place to help ensure the safety and quality of the service. The provider worked in partnership with relevant external partners and agencies to ensure people had access to the services they required.”