Beech House

“Systems in place did not always ensure the safe administration or monitoring of people’s medicines, although people had not come to any harm from these shortfalls. Care plans and risk assessments were not always detailed or person-centred. However, staff knew people well and supported people safely. The provider was working to address other shortfalls in safety checks, support for staff and ensuring all staff had taken part in a recent fire drill.”

“Staff were genuinely kind and caring which helped to create a warm, comforting atmosphere. Staff understood the support people needed and met their needs whilst promoting people’s independence. Staff provided care and support in line with people’s preferences.”

“A wide range of activities were available for people to participate in if they wished. Where people chose not to participate, staff respected their decision. Nutritional meals, snacks and drinks were available for people when they wanted them with staff providing appropriate support. For people who followed specific diets, their dietary needs were met.”

“People were supported by sufficient numbers of staff who demonstrated the required skills and knowledge of their role. Mandatory training was completed, though specific training to support staff with meeting people’s individual needs was required. The home was clean and undergoing refurbishment as part of the provider’s investment and improvement plan. Recruitment processes meant only suitable staff were employed. Staff enjoyed their roles and working as part of an effective team.”

“Staff worked in accordance with the Mental Capacity Act and respected people’s choices and decisions. Staff worked with health and social care professionals to ensure people received the care and treatment they needed, when they needed it.”

“The provider and new management team were committed to improving the service with feedback sought from people, their relatives and staff used to drive improvements.”