Beckfield House Residential Home

“Date of assessment: 14 October to 28 October 2024. Beckfield House Residential Home is a residential home for up to 27 older adults, some of whom were living with dementia. At the time of the inspection there were 25 people living at the service. We found 2 breaches of regulations in relation to safe care and good governance. People’s medicines were not always managed safely and not all care records contained details of people’s specific health and care needs. The service acted on feedback and put measures in place to improve the management of people’s medicines and updated care records. These issues had not been identified by the providers quality monitoring systems. The service had created a warm friendly, homely atmosphere with a community feel. People were supported promptly by trained, caring staff who knew them well. There were activities staff who offered a wide range of activities to occupy people’s time. The home had links into the local community, with visits from local school children and parish councillors. People were supported to maintain a healthy diet and were given access to food and drink of their choice. Staff supported people by making referrals to other health care agencies to promote well-being. People were treated with kindness, compassion and had their privacy and dignity respected. People were asked for consent by staff before receiving care and treatment. Where people did not have capacity to consent to care, staff involved them as much as possible as well as involving family members or advocates to support and assist in making decisions. The management team were visible and supportive of staff. They encouraged staff to make suggestions and give feedback on how the home was run. Staff knew their roles and responsibilities. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have bee concluded.”