Bayith Rest Home

“A new manager had been in post for approximately 2 weeks at the time of our inspection. People and staff were positive about their capability and approach. The manager recognised the shortfalls in the service and had plans to improve. However, time was needed to implement and sustain these.”

“A partner agency had completed an audit of the environment and infection control processes and had identified areas of improvement. The provider had begun work to address these issues at the time of our inspection.”

“We received mixed views about staffing levels. The manager had begun work to recruit more staff and told us they would continuously review staffing levels to ensure safety. Staff were competent and were recruited safely.”

“Care and medicines records needed improvements, but staff knew people well. People and relatives told us risks and medicines were safely managed.”

“Staff supported people to access healthcare when needed, and professionals external to the service were positive about their joint working. Improvement was needed to ensure people’s outcomes were monitored effectively. People told us they enjoyed the food and had enough to eat and drink.”

“People were cared for by kind and compassionate staff. Staff treated people as individuals and supported them in a person-centred way. The service was easy to access and worked to prevent discrimination. People received fair and equal care and treatment.”

“People and staff described an open and positive culture. Staff felt valued and enjoyed working at Bayith Rest Home.”