Banbury Heights Nursing Home

“The service was in breach of legal regulation in relation to people’s safe care and treatment, the ways people’s medicines were managed, and governance of the service.”

“Medicines were not always managed safely, and fire evacuation protocols were not robust as they lacked crucial information in order to evacuate people safely in an emergency.”

“Risk assessments relating to people’s health, safety and welfare were not always in place, and documentation to support staff to mitigate risk was not robust.”

“Assessments of needs and care plan reviews included people and their families. We observed staff to be responsive, caring and kind in their interactions with people. People were treated with respect and staff protected their privacy and dignity.”

“The environment was clean and safe. Leaders supported staff well to carry out their roles, were visible and knowledgeable. Systems and processes were not always in place to monitor the quality and safety of the service.”

“We found the provider and registered managers to be responsive to our feedback throughout the course of the inspection and took action to address concerns raised.”