Avens Limited

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“Who the service is for”

“The service supports adults with a learning disability, physical disability and associated health needs who require accommodation and personal care. Support was tailored to individual needs and focuses on promoting safety, independence, choice and control whilst ensuring people remain safe and receive appropriate healthcare support.”

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“The service uses a household model of care. People live in small groups that share a kitchen, lounge and dining area. This helps create a familiar home environment where staff can support people in a more personal and flexible way.”

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“Key findings”

“We carried out this assessment on 24 and 25 September 2026. This service was previously rated as good. We carried out this assessment to confirm whether the rating of good remains accurate. This report does not provide detailed information on areas where we found practice continues to meet a good standard. Instead, our findings focus on any areas where the service needs to improve or where we found exceptional practice.”

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“The service worked in line with the principles of right support, right care and right culture. People had choice and control, with care focused on independence and quality of life.”

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“A positive learning culture was evident. Staff understood the process of recording accidents and incidents, including escalating concerns to leaders. Learning from incidents and events was shared through handovers, communication records, team meetings and supervisions.”

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“People received safe, effective care that met their needs. Risks were assessed and managed to promote their safety”

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“People received person-led care and support based on comprehensive assessments of their health, wellbeing, communication, and support needs. Care plans gave staff clear guidance to support each person’s safety, independence and choices. One person said, “I've been here a long time. My care is planned around what I need and want to do, and staff know that.” Care plans were produced in formats suitable for individual to understand.”

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“Where people were able they, were actively involved in planning and reviewing their care, with involvement of those important to them. A relative told us, “[Person name] always gets involved and have choices. We all have a meeting every two months.’’”

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“Staff worked closely with healthcare professionals to support people’s wellbeing and respond promptly to changes in their needs or health. People’s health needs were clearly documented, regularly reviewed, and monitored through care reviews, ongoing health checks, and management oversight.”

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“The service continued to demonstrate appropriate safeguarding arrangements. Staff understood their safeguarding responsibilities and there were clear processes for reporting and responding to concerns. We observed staff supporting people individually and safely offering reassurance and guidance where needed. Records relating to safeguarding concerns showed effective management oversight, involvement of relevant professionals and support provided to people and staff.”

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“People can only be deprived of their liberty to receive care and treatment with appropriate legal authority. In care homes, this can be done through a procedure called the Deprivation of Liberty Safeguards (DoLS), which is part of the Mental Capacity Act 2005 (MCA). We checked whether the service was working within the principles of the MCA and how they managed DoLS within the service. We found that staff and management worked within the MCA. DoLS authorisations were appropriately applied for and overseen. People were not subject to…”