Astell Care Centre

“The provider acted in response to our feedback following the last inspection but needed to continue to ensure these improvements were embedded within the service. Risks to people’s safety and well being were managed and accidents and incidents were also recorded and reviewed to minimise the risk of them happening again. Safeguarding concerns were reported in line with requirements and staff were aware of their responsibilities in keeping people safe. Safe systems were in place to manage maintenance and infection prevention and control.”

“Concerns raised with us prior to our inspection had already been identified by the provider when we visited. They had taken action to address these for example, increasing staffing levels and improving the management of medicines.”

“Audit systems were in place to review the care people received and monitor the systems within the service. Where concerns were identified, action was taken to make improvements. Staff and the management team treated people with kindness, empathy, and compassion, and respected their privacy and dignity  ”