Ashley Phoenix Home

“People were supported by staff who knew them well. We observed positive and respectful interactions throughout the assessment. Staff communicated effectively using people’s preferred methods of communication. We observed people actively involved in day-to day activities within the home, including preparing their own meals and making their own drinks.”

“Overall, people received safe care and support. The provider had improved how they learned from incidents and now routinely shared safeguarding information with relevant authorities. Risks to people’s health, safety and wellbeing were now assessed, monitored and managed effectively. Care plans provided clear guidance for staff and reflected people’s individual needs and preferences. Medicines were now managed safely, and improvements had been made to the home environment.”

“The provider had now established effective oversight of the service and used governance systems to monitor quality, identify concerns and make improvements.”

“Relatives told us their confidence in the care people received and in the management of the service had improved significantly since the previous assessment.The service demonstrated the principles of Right Support, Right Care, Right Culture by promoting people’s choice, independence, wellbeing and inclusion within their local community.”