Amberley Hall Care Home

“Medicine management identified an area of improvement. However, the environment was well maintained, and infection prevention control (IPC) measures were embedded to ensure the service was clean. People felt safe and when incidents occurred in the service these were investigated and reported to the Local Authority where required to ensure people were protected from harm. Lessons were learnt and shared with the workforce. Care plans were clear on the care and support needs of people, and these were actively being followed by the staff.”

“The provider had implemented a new care planning software since the last inspection, and this was being embedded. It linked with the provider’s governance system to improve their oversight and ways of working. The staff workforce had attended additional training to support them within their roles, and the management team had worked with staff on monitoring the staff’s well-being more closely.”