Alderwood Care Home

“Medicines were administered safely and on time, but we identified errors in the recording of temperatures in the medicines room. The registered manager took steps to remedy this immediately. Good leadership was visible and approachable, and relatives we spoke with were complimentary of the registered manager and the staff team. A positive culture was evident, although not all staff we spoke with were confident to raise concerns. We observed good teamwork and a focus on learning.”

“We spoke with several members of the senior management team during this assessment. They attended the home to support the registered manager and were able to explain the planned improvements to systems and processes that were happening nationally, and the timescales for these; they demonstrated a commitment to continuous improvement. Invaluable links had been made with local community and voluntary groups; these excellent partnerships benefitted people living in the home.”

“We assessed a limited number of quality statements in the caring and responsive key questions and found areas of good practice. The scores for these areas have been combined with scores based on the rating from the last inspection. Both key questions have been rated good. This meant people were involved in their care, treated with compassion, kindness, dignity and respect and had their needs met through good organisation and delivery. At our last inspection we identified a breach in good governance; at this assessment we judged the service had made improvements and is no longer in breach of regulations. ”