Aldercar Residential Care Home

“Care planning and risk assessments were either not available or incomplete, meaning staff did not have clear guidance to deliver safe, person-centred care. People were not consistently involved in decisions about their care and told us they had limited choice, control and independence.”

“Governance and oversight were ineffective, with audits failing to identify or address concerns, and records were often incomplete or not securely stored. The provider was not meeting key legal requirements, including those related to the Mental Capacity Act 2005.”

“A period of management instability had negatively impacted staff morale and the overall culture. However, a new management team had recently been appointed and had begun to make improvements. Staff and people spoke positively about these changes, noting a more open and supportive approach. While some caring interactions were observed and feedback about staff kindness was positive, these improvements had not yet resulted in consistent, safe or high-quality care.”

“We identified 5 breaches of regulation relating to risk management, medicines, person-centred care, consent, safeguarding and governance.”

“This service is being placed in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide.”

“In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward.”