Albemarle Hall Nursing Home

“People received safe care and treatment and person-centred care. People’s nutrition and hydration needs were met. People were safe from the risks of abuse as staff understood safeguarding and risk management. People received their medicines safely. Not all cleaning procedures were fully effective. For example, the underside of some continence equipment was visibly unclean. Some environmental hazards were noted. For example, denture cleaning tablets were found in an individual’s bedroom and a wardrobe was not secured to the wall. These hazards were addressed by the provider immediately.”

“Care was based on best practice, with regular assessments and monitoring. Staff worked well with healthcare partners. People had capacity assessments completed where these were required.”

“People were supported by staff who were kind and caring and showed dignity and respect. Staff knew people well. Staff encouraged people to engage in activities.”

“Care was person-centred and care plans were robust and detailed around care needs and personal preferences. People were involved in decisions and complaints were managed appropriately.”

“Leadership promoted a positive culture and staff felt able to speak up. The home learned lessons where things went wrong and had an ongoing home development plan in place.”