Aire View Care Home

“Dates of the assessment were 07 May 2025, 15 May 2025 and 27 May 2025. The service is a care home providing support to older people living with dementia, and physical disabilities. The provider did not always work well with people to understand and manage risks. We identified some people’s needs were not met in respect of management of their skin integrity, personal hygiene, nutrition and hydration. This had not been identified in audits carried out by the service, putting people at risk of being harmed and their health and wellbeing deteriorating. Care plans and risk assessments were not always person-centred, and did not always detail how people’s independence, choice and control was promoted. The provider did not always routinely monitor people’s care and treatment to continuously improve it.People did not always feel they could speak up and that their voice would be heard. The provider valued diversity in their workforce. The provider did not always have clear responsibilities, roles, systems of accountability or good governance. The manager did investigate and report safety events. The provider assessed and managed the risk of infection. The provider made sure that medicines and treatments were safe and met people’s needs, capacities and preferences. Reflective reviews were carried out after events to support lessons learnt and improve.”