Abbey Grange Care Home

“The last rating was inadequate overall and inadequate in Safe, Effective and Well-Led and requires improvement in Caring and Responsive. At the last assessment we found 7 breaches of the legal regulations in relation to, person centred care, medicines management, infection prevention and control, risk management, the environment and equipment. We also identified concerns in relation to Mental Capacity Act (MCA), Deprivation of Liberty Safeguards (DoLS) and consent as well as the management of safeguarding, the management of nutritional needs, records and the operation and governance of the service, the knowledge, skills and oversight of the management and staffing, training and recruitment practices. We also identified concerns in relation to person-centred care and safe care and treatment. At this assessment we found that the service had acted on the concerns identified at the last assessment and we found significant improvements had been made and the service was no longer in breach of legal regulations.”

“This service has been in Special Measures since 15 May 2025. The provider demonstrated improvements that have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.”

“The service made sure medicines and treatments were safe and met people’s needs, capacities and preferences. They involved people in assessing and planning people’s care, including when changes happened. Electronic records had been updated to include individual risks and how to support them. Improvements had been made in relation to the environment, servicing and checks had been undertaken and audits were ongoing. People had access to a range of professionals to support them with their individual needs.”

“Infection prevention and control practices have improved since the last assessment and information, guidance and personal protective equipment to support infection prevention was available to the staff team. Records in relation to safeguarding had been developed, where these required evidence of lessons learned was seen but these needed to be improved, the provider took immediate action to address this. Staff had undertaken a wide range of training and supervisions were ongoing. Improvements in the recruitment processes was seen but further improvements were required in relation to confirming people were recruited safely, with the relevant checks.”

“A new electronic care planning system had been introduced and these included information about how to support people’s needs. Staff confirmed care records were developed and reviewed by the management team. Records included information that confirmed consent had been sought from people and DoLS applications had been submitted to the assessing authority. Approved applications were reflected in care plans; the provider took action to ensure bedrails for one person’s bed was put in place immediately in line with their DoLS authorisation. People were supported to make important decisions about their end of life wishes.”

“An effective system for ensuring people were supported to access a range of meals and choice was taking place, records included information about the involvement of professionals and information, evidence confirmed they had been engaged and involved in…”