2 Millbrook Way

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“We assessed the service against ‘Right support, right care, right culture.’ This guidance supported judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choice, independence, and access to local communities that most people take for granted.”

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“We undertook the assessment to check compliance against breaches of the legal regulations. At the last assessment in June 2022, the service was in breach relating to safe care and treatment, safeguarding people from abuse and improper treatment and good governance. At this inspection, enough improvements had been made, and the provider was no longer in breach of these legal regulations.”

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“The provider and management were committed to ensuring people were safe and staff had the training and skills to support people who displayed distressed behaviours using the least restrictive options. Staff were able to share person – centred strategies that promoted positive outcomes for people. Staff told us they had received suitable training that had increased their competence and skills to manage challenging situations more effectively. The provider had systems to review incidents, and safeguarding processes were robust.”

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“Systems in place ensured medicines were managed safely. However, staff did not consistently follow these processes. The manager took immediate action to remind staff of their responsibilities to follow procedure.The manager and deputy manager led by example to foster a positive and caring culture. The manager communicated effectively with relatives and staff. One staff member told us, “They [management] listen; they are brilliant. They know people who live here very well.” One relative said, “We love the managers at Millbrook. They do go the extra mile, and we are not used to that.””

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“Safe recruitment practices were in place and staffing levels reflected the level of support people had been commissioned for by the local authority. They worked with the local authority to help ensure people’s individual staffing levels were reflective of their needs.”