16 King Street

“We found 5 breaches of the legal regulation relating to safeguarding, safe care and treatment, staff training, person centred care and good governance.”

“Right Support:”

“Safe recruitment processes were in place. Staff said they had completed training and were supported in their role. Due to the complex care needs of people, additional training would help staff support people in a more personalised, safe way.”

“People’s prescribed medicines were managed safely. Staff worked collaboratively with other agencies and professionals in meeting the health care needs of people.”

“Right Care:”

“People’s records needed further development, clearly reflecting their assessed needs, their involvement and how they wished to be supported in a personalised way. Risk management plans also needed expanding upon, helping to minimise incidents as well as guide staff in a consistent approach. People were subject to lawful restrictions. Arrangements to lessen restrictions needed to be clearly detailed within people’s support plan, along with those involved in the decision and how this was to be supported.”

“Right Culture:”

“There have been several changes in management since registering in July 2024. Stable and consistent management was needed to support and develop the service further. Applications to register the manager and remove a condition of registration had been submitted to CQC, as required.”

“Governance systems and processes needed developing and embedding to clearly evidence effective monitoring to help improve the quality and safety of services provided. Accurate and completed records needed to be maintained to clearly guide and support staff.”