1 Sheringham Avenue

“The service is a care home without nursing, providing accommodation and personal care for up to 6 adults with a learning disability. At the time of our assessment, 5 people were living at the service.”

“We expect providers supporting people with a learning disability and autistic people to ensure people experience respect, equality, dignity, choice and independence, and have access to their local community. We assessed the service against the principles of ‘Right support, right care, right culture’. The provider consistently demonstrated these principles were fully embedded in practice. People experienced highly personalised care which promoted independence, inclusion and meaningful control over their lives.”

“People lived in a safe, clean and well-maintained environment where risks to their health, safety and wellbeing were proactively identified, regularly reviewed and effectively managed. Staff demonstrated a detailed and consistent understanding of people’s individual risks and needs. They supported people in a way which balanced safety with independence and positive risk-taking.”

“People received their medicines safely and in line with prescribing guidance. Staff worked proactively and collaboratively with a range of professionals to assess, plan and meet people’s health and wellbeing needs. This supported positive outcomes and continuity of care.”

“Staff supported people in an individualised way to understand information, communicate their wishes and make informed choices. People were empowered to participate in a wide range of meaningful activities which reflected their preferences, interests and aspirations. This supported social inclusion and enhanced people’s quality of life.”

“There were sufficient numbers of skilled and competent staff to meet people’s needs. Staff received comprehensive training and ongoing development to support them in delivering care in line with current best practice. Staff worked well together and described a positive, open and supportive culture where they felt valued and confident in their roles.”

“There were robust and effective systems in place to monitor, review and continuously improve the quality of the service. Feedback from people, relatives and professionals was actively sought and used to drive improvements. Leaders maintained strong oversight of the service and worked closely with staff to ensure people consistently received high-quality, person-centred care.”